Collecting delinquent receivables is an organization’s most difficult public relations challenge;
it is the open, ethical approach which results in sustainable returns.
Security Credit Systems, Inc. provides comprehensive, personalized service at competitive rates to organizations both large and small by focusing our
efforts on a few key economic sectors:
Our customers include a nationwide array of major universities and colleges, community schools, and secondary educational organizations. Although we are persistent and effective in our approach, we work hard to preserve the relationship between the student and the school. Our experience indicates that very often, following successful collection efforts, these same students return to the school to continue on their educational path without the negative feeling that can result from a poorly handled collection interaction. We also specialize in providing students with options including help with refinancing, consolidations, and the loan rehabilitation process. Our systems allow the administrative staff at the school access to current account balance and status, and also the ability to dashboard accounts requiring attention for settlements and other customer service requests.
From solo medical practices to major medical institutions, Security Credit Systems, Inc. has the answer to the management of the complex informational and financial transactions required to perform medical collections in a compliant and helpful manner. We understand that patients who do not pay their bill often need an informed approach so that they can differentiate between their obligation from that of the insurance company. In a complicated insurance market, patients will pay their share of the medical expenses, even when insurance determinations are pending, as long as the agency can speak to them in an intelligent way. We accomplish this by having the systems required to manage the status of the various charges applied to their account. Our success in this sector has been built on organization, technology, and strong communication skills.
In addition to our major accounts in the education and medical sectors, our commercial collectors have realized success by achieving reliable rates of return for insurance companies, banks, and small privately-owned businesses.
We represent all of our clients with the same commitment and dedication. Efficient resolution of outstanding receivables requires an agency that approaches the job with an appropriate sense of urgency. We take the actions necessary to support the continued financial health of our clients. We are always willing to take the extra step to ensure that our clients achieve their financial objectives and assist them in meeting their reporting requirements.
We employ an educated and responsible collection staff and we invest deeply in their compliance and operational training. As a result, we have a very low rate of turnover and a higher rate of success. Our seasoned staff is able to deal with objections, and they understand the best way to manage financial concerns, making each collection contact an opportunity to realize a client return.
Our customer service representatives have twenty plus years in the business and are always focused on the specific needs of each client. From account reconciliation, to managing settlement offers, to providing report information in support of our clients own internal audit requirements, our service center has a reputation for meeting deadlines and offering the flexibility that dynamic organizations need. They provide assistance with web training for our client portal. When placements are made, customer service reviews the placement, checks that the financial details are correct, and provides a personalized secure acknowledgment for verification.
When legal sanctions are required, our involvement does not end with the legal referral process. We monitor all accounts awaiting disposition and when court settlements are reached, we ensure financial obligations are met as mandated.
In a litigious world, our compliance department has been very busy compiling the latest regulations, providing internal monitoring of calls and correspondence, and generally supporting the integrity of our organization. Collecting delinquent receivables is an organization’s most difficult public relations challenge; it is the open, ethical approach which results in sustainable returns.
Our sales staff does not move on once a sale is complete. They are the liaison to our client’s organization and are always available to address specific questions or concerns regarding their account. They share pertinent information when compliance requirements change, or when specific court cases and new laws could potentially impact one of our clients. We have a vested interest in our client’s success. In meeting that objective, we are available to consult on their internal collection efforts and prefer to think of ourselves as an extension of their office.
Our new on-line account portal puts clients in control of their delinquent accounts. Clients can access any of their accounts and use the system to process direct payments received in their office. We provide status reports, closed and returned reports, acknowledgement reports, and account status reports. We provide for account information downloads (CSV) in a secure environment. A new placement form is provided to allow a client to fill out new placement records, batch them together and submit them to Security Credit Systems, Inc. The client can also use this function to download a record of the data submitted in a .csv format.
Our on-line payment-portal provides account access to people who want to review their account. It allows them to make payments immediately using a checking account or credit card and also will allow them to schedule payments if a payment plan is preferred. These services will run on a desktop computer, tablet or cell phone.
Security Credit Systems, Inc. offers a comprehensive benefits package and a commitment to diversity that helps make SCS an employer of choice.
Professional personnel are an essential ingredient in success of SCS. Our career-oriented focus includes professional
training and advancement opportunities. You will work with seasoned professionals in all aspects of the business.
Our employees enjoy generous compensation and benefit plans in appreciation of their dedicated service to the company and our clients.
We currently have openings for collection agents. This is a full-time position. Variable shifts are available including daytime and evening hours.
We have opportunities for well-organized individuals with excellent verbal communication skills. You will be responsible for handling incoming and outgoing calls and negotiating payment for delinquent accounts. Consideration will be given for applicants with experience in the position.
We offer a good base pay with one of the best bonus structures in the area. You’ll enjoy significant management and growth opportunities.
We currently have openings for clerical staff positions. This is a full-time position. Shifts are from 8-4 only.
Receive information via the telephone, electronically, and/or fax and enter it into the appropriate data processing systems. Enter incoming account and payment data into our collection system.
As a corporate staff associate you may participate in our group health and dental programs.
Fax your resume to Human Resources, Security Credit Systems, Inc. 716-262-0370 or attach an electronic copy in an e-mail to Security Credit Systems Jobs.
Security Credit Systems, Inc. has completed required efforts both internally and with our outside vendors to make our debt disclosure process compliant with the new Debt collection Practices (Regulation-F). Below, we have provided copies of the letters and new account data templates (for those who place using this method) with the new fields required to place accounts as of November 30, 2021. If you place using our website add account options, your new fields will be in effect starting 11/30/21. If you have a custom template, we will reach out to you to ensure you are ready by the deadline.
Please call our office with any questions or concerns. We are prepared to help you with anything you need to meet this requirement.
Security Credit Systems, Inc. (SCS) is now celebrating 35+ years in the collection industry. We are a privately held company running at the direction of the original ownership. It has been our honor to serve the education and medical communities for all of these years and we look forward to an opportunity to continue to serve our dedicated customer base. With our nationwide presence and network of legal representatives, we have been able to provide consistent and reliable results for all our clients. Our experience spans organizations from the largest institutions to the smallest, and our strategic planning ensures that everyone gets the effort they expect.
We are members of the American Collector’s Association (ACA) and the Better Business Bureau (BBB) compiling a good reputation for being effective and compliant within the changing legal landscape. We come by our success honestly, the old-fashioned way, by favoring integrity and longevity over quick profits and shaky methods.
Technology is a cornerstone of our approach allowing us to provide our clients with access to the information they need, when they need it. However, we understand that collections is still a people first activity, and so we dedicate ourselves to making sure that we do not lose the personal touch required to adequately server our clients.
Our staff is well trained and managed. Our brand-new facility in Buffalo, New York provides us with an excellent environment to encourage everyone who works here to achieve. We emphasize teamwork, and collectors and management staff alike help each other to reach their goals. In an atmosphere of respect, everyone can communicate a positive message. In this way, it is our clients who benefit.
From a customer service perspective, you can expect that your requirements are our requirements. ‘Good enough’ is not the way we like to do things. The extra mile is always the norm. It is the heart of our business and we are proud of that.
So, when you consider the selection of a company to represent you, support you, and recover your assets, please consider SCS.